FAQ

PigeonMX

E-mail and Communication Services

We offer amazing features for personal, group, family, team, or small business e-mails

Highlights

Robust Features

Common protocols (POP, IMAP, SMTP) for your favorite e-mail software with multiple webmail choices of Roundcube, Snappy or our Mail App, and a powerful control panel for your demanding e-mail needs.

Nextcloud now integrated via our Mail App powered by Crossbox

Inbox Reliability

High reputation of IP Address Pool ensures highest possible chances that your email will land in the INBOX folder

With multiple relays to attempt delivery of your e-mails

Data Privacy

We value your privacy. We won't sell your data. No profiling, marketing, or ads. We are open to discussions and questions about our processing of your data

Powerful Security

Antivirus, anti-spam, and anti-spoofing technologies are integrated together with other protocols to ensure protection against account hacking such as two-factor authentication and anti-brute force systems

Please know that this is a bring-your-own-domain service. We do not offer domain hosting and you need a domain from a registrar to be able to avail of our services. We try to make e-mail account management as painless as possible, but there are several considerations to take note of. ALL mailing list e-mails should have double opt-in.

You want a custom domain e-mail service with the features and services that we offer

  • You are looking for an e-mail forwarding service only
  • You constantly need to send more than 300 e-mails per hour per e-mail account
  • You want to use an e-mail service for illegal activities or to send spam, fraud, or phishing e-mails

Features

Account Manager

  • Powerful DirectAdmin Control
  • Use your own domains
  • Connect unlimited number of domains you own
  • DKIM (DomainKeys Identified Mail)


E-mail Manager

  • Setup e-mail accounts
  • E-mail forwarders (as e-mail alias)
  • Autoresponder
  • Vacation Messages
  • SpamAssassin with whitelist and blacklist
  • Catch-all e-mail address support


E-mail Account Features

  • Support most third-party e-mail clients for Windows, MacOS, Linux, Android, iOS, etc...
  • Support for POP / IMAP / SMTP
  • 300 outbound e-mails/hour/account limit
  • Mailbox Organization (Folders, Labels, Flags)
  • Advanced Sieve / Conditional E-mail Filters

Roundcube Webmail

The default webmail client. This is the webmail client that we officially support as this is the client that is built-in to our server. Link branding is available for Roundcube Provides full service functionality in an app-like interface.

  • Three-Column View
  • Multiple Sender Identities
  • Drag-&-drop Message Management
  • Export Messages
  • Attachment Previews
  • Response Templates
  • UI Skins
  • Import Mail


Pigeon MX Mail App

Pigeon Post MX Mail App (Powered by CrossBox) offers a variety of powerful communications features including chat and file manager features. App branding is available for this mail app.

  • Dashboard View
  • Feature-Rich Email Composer
  • E-Mail Reminders
  • E-Mail Templates
  • Attachment Previews
  • E-mail Import via IMAP
  • Scheduled Sending
  • Sending Confirmation
  • Delayed Sending
  • File Manager (Upload to Cloud Storage, Attach Files to E-Mail from File Manager, File Sharing, Attachment Browser)
  • Real-Time Communications (Chat Channels, Private/Group Chat Messaging, Communicate with Anyone)
  • Beautiful Email Signatures
  • App UI Branding

Pricing

Please note that services are offered depending on availability.
Storage indicated is total storage available for the whole account.

Small Loft Plans

10 Gb

₱2,000/mo

Annual payment available with 1 month free
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
Mail App Branding
300 e-mails / hour / account

25 Gb

₱3,500/mo

Annual payment available with 1 month free
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
Mail App Branding
300 e-mails / hour / account

50 Gb

₱6,000/mo

Annual payment available with 1 month free
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
Mail App Branding
300 e-mails / hour / account

10 Gb

9000
8250
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
Mail App Branding

20 Gb

16800
15400
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
Mail App Branding

30 Gb

42000
22000
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
Mail App Branding

Storage indicated is total storage available for the whole account.
No set-up fee. If you have more questions, feel free to ask.
Payment via GCash or Maya. Bank Transfer available upon request (BPI, Unionbank).

Pigeon Citadel Plans

Pigeon Manor

70 Gb

₱7,500/month

Monthly payment only
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
Pro Branding (Mail App, Links with SSL)
300 e-mails / hour / account

Pigeon Estate

145 Gb

Contact for Pricing

Monthly payment only
Unlimited E-mail Accounts
Unlimited Domains
Unlimited Users
Unlimited Aliases
White-Labelling (Mail App, Links with SSL, Control Panel)
300 e-mails / hour / account

Storage indicated is total storage available for the whole account.
No set-up fee. If you have more questions, feel free to ask.
Payment via GCash or Maya. Bank Transfer available upon request (BPI, Unionbank).

Aside from the basic services, we can offer:

  • Longevity. We are here to stay. Our servers have a long standing track record trusted by many. But to be honest, no company ever stays alive for the lifetime of its clients. Your custom domain is your guarantee that you will no longer lose your e-mail address should you wish to switch services (though we hope you won't) because your domain is yours, and it goes with you.
  • Support Channels. We have a comprehensive documentation, help guides, chat, ticket, and e-mail support to help you use our service.
  • Feature Updates. More features are in development and implementations will be carried out across all accounts.

Our gratitude for your trust and support for our business.

  • Custom domains. We only host e-mail services. It is best that you own the domain instead of trusting others to hold or manage your domain name for you. But if you want, we can help you with domain registration.
  • Refunds. Sorry, it costs money to allocate your storage, and so we cannot offer refunds. You are free to ask us for pre-sale inquiries via our contact page.
  • Service-Level Agreement (SLA). Statistically, we have a higher than 99% uptime per month, but just like even major corporations, we still have the occasional downtime. This service is not meant for mission-critical situations.

Promo Plans

Watch This Space!

We may occasionally offer promos, so watch this space, or follow us on our social media channels to be the first to know!
Promo offers are very limited in stocks

Don't forget to read our FAQs on promo plans!

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