FAQ

PigeonMX

E-mail and Communication Services

We offer amazing features for personal, group, family, team, or small business e-mails

Highlights

Robust Features

Common protocols (POP, IMAP, SMTP) for your favorite e-mail software with multiple webmail choices of Roundcube or our Mail App, and a powerful control panel for your demanding e-mail needs.

Inbox Reliability

High reputation of IP Address Pool ensures highest possible chances that your email will land in the INBOX folder

With multiple relays to attempt delivery of your e-mails

Data Privacy

We value your privacy. We won't sell your data. No profiling, marketing, or ads. We are open to discussions and questions about our processing of your data

Powerful Security

Antivirus, anti-spam, and anti-spoofing technologies are integrated together with other protocols to ensure protection against account hacking such as two-factor authentication and anti-brute force systems

Please know that this is a bring-your-own-domain service. We do not offer domain hosting and you need a domain from a registrar to be able to avail of our services. We try to make e-mail account management as painless as possible, but there are several considerations to take note of. ALL mailing list e-mails should have double opt-in.

You want a custom domain e-mail service with the features and services that we offer

  • You are looking for an e-mail forwarding service only
  • You constantly need to send more than 300 e-mails per hour per e-mail account
  • You want to use an e-mail service for illegal activities or to send spam, fraud, or phishing e-mails

Features

✅ Control Panel for Mailbox and Alias Management with Custom Domain
✅ 300 outbound e-mails/hour/account limit
✅ Support for IMAP / POP / SMTP with Custom Domain
✅ Choice of Roundcube or Custom-Branded Webmail App
✅ Import E-mails from other services
✅ E-mail Tracking

Packages

Monthly payment. Storage indicated is total storage available for the whole account.

10 Gb

10 Mailboxes
1 Sending Domain
 10 Aliases / Forwarders

20 Gb

20 Mailboxes
2 Sending Domains
20 Aliases / Forwarders

50 Gb

50 Mailboxes
5 Sending Domains
50 Aliases / Forwarders

100 Gb

200 Mailboxes
10 Sending Domains
 200 Aliases / Forwarders
White-Labelled Control Panel (Name, Logo)

150 Gb

300 Mailboxes
20 Sending Domains
300 Aliases / Forwarders
White-Labelled Control Panel (Name, Logo)

Upgrades

💡 Additional Domains (up to 20 Domains)
💡 Unlimited Mailboxes
💡 Unlimited Aliases

Unlimited offerings are subject to acceptable fair use. No set-up fee. If you have more questions, feel free to ask.
Payment via GCash or Maya. Bank Transfer available upon request (BPI, Unionbank).

Aside from the basic services, we can offer:

  • Longevity. We are here to stay. Our servers have a long standing track record trusted by many. But to be honest, no company ever stays alive for the lifetime of its clients. Your custom domain is your guarantee that you will no longer lose your e-mail address should you wish to switch services (though we hope you won't) because your domain is yours, and it goes with you.
  • Support Channels. We have a comprehensive documentation, help guides, chat, ticket, and e-mail support to help you use our service.
  • Feature Updates. More features are in development and implementations will be carried out across all accounts.

Our gratitude for your trust and support for our business.

  • Custom domains. We only host e-mail services. It is best that you own the domain instead of trusting others to hold or manage your domain name for you. But if you want, we can help you with domain registration.
  • Refunds. Sorry, it costs money to allocate your storage, and so we cannot offer refunds. You are free to ask us for pre-sale inquiries via our contact page.
  • Service-Level Agreement (SLA). Statistically, we have a higher than 99% uptime per month, but just like even major corporations, we still have the occasional downtime. This service is not meant for mission-critical situations.

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